Frequently Asked Questions
Everything you need to know about your 509 gear and orders.
How do I determine the correct size for helmets and goggles?
We provide a comprehensive sizing chart on each product page. For helmets, measure the circumference of your head one inch above your eyebrows. For goggles, our designs are optimized to fit seamlessly with 509 helmets for a perfect seal.
What is your return policy for technical riding gear?
We offer a 30-day return policy for items in new, unused condition with original packaging. Please note that for safety reasons, helmets must be returned with all protective films and tags intact.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your gear before your next weekend trip.
Do 509 products come with a warranty?
Yes, all 509 products are covered against manufacturing defects. Our helmets and outerwear typically carry a one-year limited warranty from the date of purchase.
How should I clean and maintain my 509 anti-fog lenses?
To preserve the anti-fog coating, clean lenses only with a soft microfiber bag or specialized lens cleaner. Avoid using abrasive cloths or harsh chemicals which can strip the protective layers.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.